Privacy Policy

Last Updated: October 20, 2025

1. Introduction

Golden Scaffold ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or communicate with us, including through SMS/text messaging.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, physical address, company name, and payment information when you request quotes, book services, or communicate with us.

Project Information: Details about your scaffolding requirements, property information, project specifications, and site photos.

Communication Data: Records of your communications with us, including emails, phone calls, and text messages.

Technical Information: IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

3. SMS/Text Messaging (A2P Compliance)

Consent: By providing your mobile phone number and opting in to receive text messages from us, you expressly consent to receive automated marketing, transactional, and informational text messages from Golden Scaffold at the number you provided. Consent is not a condition of purchase.

Message Types: We may send you the following types of messages:

Appointment reminders and confirmations
Quote notifications and updates
Service updates and project status notifications
Safety alerts and important notices
Promotional offers and marketing messages (if you opt in)

Message Frequency: Message frequency varies depending on your service needs and the options you select. You may receive up to 15 messages per month.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details on your specific plan.

Opt-Out: You may opt out of receiving text messages at any time by:

Replying "STOP" to any text message you receive from us
Texting "STOP" to (310) 692-4762‬
Contacting us directly using the information below

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to active projects or services.

Help: For help or more information, text "HELP" to (310) 692-4762‬ or contact us using the information provided below.

Carrier Liability: We are not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages.

4. How We Use Your Information

We use your information to:

Provide scaffolding services and fulfill your requests
Communicate with you about your projects and appointments
Send you quotes, invoices, and service updates
Improve our services and customer experience
Process payments and maintain financial records
Comply with legal obligations and safety requirements
Send marketing communications (with your consent)
Maintain security and prevent fraud

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist with business operations (payment processors, SMS platforms, scheduling tools)
Subcontractors or partners involved in completing your project
Legal and regulatory authorities when required by law
Insurance providers in connection with claims or coverage

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are maintained in accordance with applicable regulations.

8. Your Rights

You have the right to:

Access, correct, or update your personal information
Request deletion of your personal information
Opt out of marketing communications
Withdraw consent for SMS messaging
Request a copy of your personal information

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.